The Punjab Information Technology Board (PITB) and the Department of Tourist Services (DTS), Punjab, soft-launched the international helpline “1421” for assistance and complaints on tourist destinations in Punjab during a ceremony held at Arfa Software Technology Park.
Senior representatives from both sides were present, including Ehsan Bhutta, secretary of the Punjab Tourism Department, Hafiz Ghazanfer, director general of e-government at the PITB, Sajid Latif, Waqas Malik, project manager at PTEGP, Ali Zeb, joint director at the CCC PITB, and others.
Punjab’s secretary for tourism, Ehsan Bhutta, spoke at the event and said that a special team had been assembled to provide guests with comfort.
Punjab’s secretary for tourism, Ehsan Bhutta, spoke at the event and said that a special team had been assembled to provide guests with comfort. Along with serving as tour guides, this group would also be in charge of providing security and amenities in the event of unpleasant circumstances. He continued by saying that the squads will be posted at a number of popular tourist locations in Punjab and would be available to help visitors every day of the week.
According to PITB DG e-Governance Sajid Latif, the training of the tourism squad’s objective is to provide amenities to guests at various tourist attractions and to avoid any adverse situations.
The special tourism squad will consist of 106 individuals, including 11 female workers. Up to 82 players from this team could participate on the field. The tourism squad will be in charge of promptly addressing complaints and inquiries from visitors. The team, which will initially be based in Murree, would later cover all three of Punjab’s tourist hotspots—the North, Center, and South.
Intense training is still being done in this area to provide the squad the skills they need. The Department of Tourist Services, Punjab, has also engaged Rescue 1122, the Institute of Hospitality Department, and PITB. Together, these divisions are providing the team with the necessary instruction.